FIND THE RIGHT ANSWERFrequently asked questions

Travel is one of those things that naturally gives rise to queries, concerns and doubts, so we’re here to put your mind at ease. Which trip is right for me? What do I do about visas? How much do I tip? Should I have banh mi or pho for lunch? For questions frequent and otherwise, this is the spot.

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Choosing a trip

Take a look at some of our passengers' most common questions. For any additional information, please feel free to contact us.
Trip style

How can I choose the right trip style?
We have three trip styles – Simple, Original and VIP – which cover a whole scale of travel experiences. To find out which one has ‘You’ written all over it, please Contact Us or read more about our trip styles!

Simple

This style is for travellers on a budget, it keeps things simple while giving you so many experiences. We offer simple and interesting visits, use local transport and a lot of free time!

Original

Original trips are ideal choise for travellers who are interested in mix of free time and organized activities. These trips are great if you want to explore the destination, but on a light schedule!

VIP

VIP travel is perfect for those who want to experience the best that the Balkan can offer. It is well suited for large groups or a business trip.

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General information

Where are you located?

Our offices are located in Belgrade, the capitol of Serbia and we are specialized in making sure that you get the most out of your travel investment. For more information, please visit our About Us page!

How can I contact you?

We will be happy to answer any question or request you have. We recommend that you check that the answer already exists in our FAQ. Most of the communications between us will be via email or Skype / Viber / Whatsapp. Please look up our email and add us to your contact list so that our email will not go to the SPAM folder.

Booking and Reservations

How does the booking process works?

After you have submitted your booking on our website, a travel consultant will review the booking details and send you a confirmation email within 48 hours.The confirmation email contains very important details and instructions. Please read the instructions given in the confirmation email carefully. You will also receive an email with payment instructions and all necessary details regarding your trip.  We will issue a pro-forma invoice and voucher for your travel arrangements. The travel documents will not be delivered to you until the full payment has been received. You will receive your travel documents either via email or upon arrival at your destination.

How far in advance should I book?

It depends on a tour. If you want to book one-day or half-day tour, you can do it 3-4 days before. For multi-day tours, you have to book at least 10 days before, so we can make all the arrangements for your trip.

How can I pay for my booking?

Travelling solo

I’m travelling alone – is that OK?

That is the beauty of the Trip2Balkan, as many of our travellers join because they are travelling solo and want to meet and share experiences with like-minded people. So, the answer is YES!

Room types

Can we book a triple room?
It is different for every tour. Our tours are mostly organized on a double or twin basis. If you made booking well in advance, we can try to meet your needs, but can’t guarantee.

Can I book a single room?

You can book accommodation on a single basis. However, our rooming is organised on a twin-share basis. Some trips do have a single supplement available – check a trip’s overview page on our website, to see whether a single supplement is offered. If so, please request this at the time of booking.

Food, drink and dietary requirements
I have special dietary requirements – will they be catered for?

We will try our very hard to accommodate all dietary requirements but in some out-of-the-way places it can be very difficult to guarantee. We will let you know if there are places on your itinerary where this is the case. Please let us know at the time of booking of any food requirements or allergies and we’ll pass the information onto your leader. It is also a great idea to bring a card with your dietary requirements written in the local language for those times you are eating away from the group.

What will the food be like on my trip?

Food is one of the most exciting parts of travel in Balkan. There may be some familiar dishes but often you’ll be confronted with the new, interesting and local specialities of the Balkan’s culinary world, but we like to think of it as an adventure for all the senses. In addition to this, our flexible itineraries often allow you to eat with the group or branch out on your own – this means you can eat to suit any budget or desire.

Can I drink the water in the countries I visit?

In some destinations it may not be wise to drink the local water. For more details, please contact us.

Before you depart

Here are some recommendations before your depart on the Balkans
Currency information

What is the currency in my destination? How much should I take in credit cards/cash? Can I use my credit card during my trip?
Travellers’ cheques are not common practice anymore so it is a good idea to travel with a credit card and ATM card, or a bank issued ‘cash card’ specifically for travel. Having a couple of options will assure that you are covered if one doesn’t work. In certain countries it comes down to potluck if you can withdraw money. One day it’ll work, the next it won’t, but it will work for your friend… Go figure! There are Exchange Offices in all big cities, so you can change your money when you arrive.

Where do I find my trip notes?

How do I obtain Itinerary for full details of my trip?
Make sure you bring it with you. Every trip has a set of trip notes, accessible on our website, that gives you in-depth information about all aspects of your trip. To access your Trip Notes, please visit your trip’s specific facts page on our website.

Travel insurance

Do I need travel insurance?
Travel insurance is compulsory for all Trip2Balkan travellers and should be taken out at the time of booking. You must provide proof of your travel insurance on the first day of your trip; you will not be able to join the trip without it.

What does my policy need to cover?
At a minimum, your travel insurance should be ‘comprehensive’, providing cover against personal accident, death, medical expenses, emergency repatriation and personal liability. We also strongly recommend it covers cancellation, curtailment and loss of luggage and personal effects. If you obtain travel insurance through us you acknowledge that you are satisfied with the level of insurance we have arranged.

Visa information

How do I find out about the visa requirements for the trip I am interested in?
While we do include information in our Trip Notes about visa requirements, we always recommend that passengers check with their local embassy as visa rules can change without warning. Embassy websites in your home country will always have information about requirements, visa costs and will provide the required forms. If you are uncomfortable with the visa process, you can visit a travel agent who can arrange these for you at a cost.

How do I organise my Visa?
Please contact the relevant local embassy, or visit a travel agent, to organise your visa/s.

Do you help with Visas?
Trip2Balkan can’t assist in the actual application of visas, but you can do this through the embassy or with the support of a travel agent.

Safety and medical information

I am concerned about the political stability of the country through which my trip will travel.
The safety of our passengers, leaders and operators is a major priority for Trip2Balkan. With this in mind, we monitor world events very closely and we make operational decisions based on informed advice from a number of sources.

How safe are my belongings whilst on the trip?
While we take all the precautions we can to make sure your belongings are safe, we are travelling to some destinations that are sometimes home to some pretty skilled thieves. Travel insurance is a must and a lockable bag or money belt will always help too.

What is the best way to carry money?
We recommend having access to money from a variety of sources – cash, cards and travel money cards are all commonly used. Check the relevant Destination Page on our website for more country-specific information.

What should I bring?
What type of luggage do you recommend I take?

On most Intrepid trips you will be required to carry your own luggage, sometimes up stairs and on and off transport. We therefore recommend you travel with a backpack. For a full list of what to take on your adventure see our Ultimate Packing List.

Can I store excess luggage at the starting point hotel?

Most starting point hotels can store your excess luggage for you; however, this is at your own risk. Often a nominal fee is charged for this service. Of course, this is only an advantage if your trip is circular (i.e. returning to the same starting point).

Do I need to bring a sleeping bag?
We only have a handful of itineraries where sleeping bags are required and these are generally trips that involve camping. When we use homestays, blankets are provided but some travellers feel more comfortable with their own sleeping bag or sleep sheet. This decision is a personal preference. Refer to your Trip Notes if you are unsure whether a sleeping bag is required.

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